General Questions
1. What services does Coquille Bonheur Voyages offer?
We offer a variety of travel packages including accommodations, tours, and activities for destinations worldwide. Our services also include personalized itineraries and travel consultation.
2. How can I contact Coquille Bonheur Voyages?
You can contact us via email at info@coquillebonheurvoyages.mu or by phone at +230 5941 1692. Our customer service team is available 7 days a week.
3. What are your office hours?
Our office is open Monday to Friday from 9 AM to 4 PM.
Booking and Payments
4. How do I make a booking?
You can make booking request directly on our website by selecting your desired package and following the on-screen instructions. Alternatively, you can contact our customer service team for assistance.
5. What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, and American Express. We also accept payments via bank transfer.
6. Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to ensure your payment information is protected.
7. Can I make changes to my booking?
Yes, you can make changes to your booking by contacting our customer service team. Please note that changes may be subject to availability and additional charges.
8. What is your cancellation policy?
Our cancellation policy varies depending on the package. Please refer to the specific terms and conditions of your booking for details. If you have any questions, our customer service team is here to help.
Travel Information
9. Do I need a visa for my trip?
Visa requirements depend on your destination and nationality. We recommend checking with the relevant embassy or consulate for the most up-to-date information. Our travel consultants can also provide guidance.
10. What travel documents do I need to carry?
You will need a valid passport, visa (if required), and your booking confirmation. It's also a good idea to carry copies of these documents in case of emergencies.Also check the Terms and Conditions section of your specific itinerary.
11. Can you arrange travel insurance?
No, we do not offer travel/medical insurance options.Please contact our customer service team for more information.
Packages and Services
12. What types of packages do you offer?
We offer a wide range of packages including luxury escapes, adventure tours, cultural experiences, and family vacations. You can browse our website for the latest offerings.
13. Can you customize a travel package for me?
Absolutely! Our team of travel experts can create a tailor-made itinerary based on your preferences and budget. Contact us to discuss your requirements.
14. Do you offer group discounts?
Yes, we offer special rates for group bookings. Please contact our customer service team with your group details for a personalized quote.
After Booking
15. How will I receive my travel documents?
Your travel documents, including booking confirmations and itineraries, will be sent to you via email. Please ensure you provide a valid email address during the booking process.
16. What should I do if I encounter issues during my trip?
In case of any issues during your trip, please contact our customer service team immediately. We are here to assist you 24/7.
17. How can I provide feedback about my experience?
We value your feedback! You can provide feedback by filling out our online survey sent to you after your trip, or by contacting us directly via email or phone.